Returns Policy

All refund rights under both State and Commonwealth law apply.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure. If the failure is minor, we reserve our right to offer to repair only. We reserve the right to not offer a refund or an exchange coupon.

Please read the following carefully to ensure you are fully aware of your rights under the policy and our obligations to you.

When you change your mind

• At Kraft7, you have 30 days to return your items (some exclusion apply) for a full refund or exchange as long as it is returned in a saleable condition with original proof of purchase. The refund will be provided using your original payment method.
• By saleable condition we mean that the item hasn’t been opened or used, is still in its original packaging and all manuals, packaging, and accessories are included.
• If you can’t provide proof of purchase, then we will be unable to provide you with an exchange coupon or refund.

Proof of Purchase

Returns, refunds, exchanges, or repair requests must be accompanied by anyone of the following proof of purchase documents: